I finally have a chance to sit down and write about how our trip went this second time. Just to warn you tho’, it’ll be quite long.
We left Dothan, AL with the first flight again (read: 6:00 AM). Thankfully, Alex was in a good mood despite being woken up so early at 4:30 AM. While we were in the waiting area an Asian looking lady approached me and asked if I’m from the Philippines like her. After we introduced ourselves we found out that we both will be flying Korean Air, she’s going to Manila by herself for her father’s funeral.
While we were checking in at Delta’s counter, however, the lady there gave me such a hard time about my checked in luggages. I had to argue so hard with her because she said they cannot check my luggages through since we’ll be staying overnight in Korea. All they could do was checking it to Korea. I was furious!!!! This is the same lady that checked through our baggages the last time we went home just 6 months ago. The line behind us were already long that’s why I followed my husband’s suggestion to back off and to just talk with Korean air staff in Atlanta about it and to have them change the tags.
From Dothan to Atlanta, Alex did great and when we got there this lady offered her help to carry my suitcase (I had to bring 1 big diaper backpacks, 1 small backpack for Alex and a small suitcase). We’re lucky that we landed at the same terminal our Korean air will be so we don’t have to take the train like we had to last time.
This lady was really a God send (I am so sorry to forget her name!) we both sat in the waiting area together and talked, she even let me go get some stuffs at the airport while she watched our carry-ons. Then more ‘angels’ came our ways as we meet an elderly Philippines couple who joined us at the gate. They were super nice!
By the time the check-in counter open we were the first people that got our boarding passes. Unfortunately, Korean air staff there was being hard headed about my case. I had to talked to their boss (that’s what I assumed since he’s Korean) who offer no help whatsoever! He said it is impossible to find my luggages now and even if they do find them chances are they will arrive in Jakarta late, which means they won’t make it to Jakarta along with us. The only solution they had was for me to pick up all of my luggages in Korea then bring it to Korean air counter to store it for the next day flight. I was fuming, literarily! I even told them “Can’t you see I have my hands full with a toddler, a stroller, my carry ons?” They won’t budge and easily said it is Delta’s fault. OMG!!!!!!!!!!!!!!!!!!!! My husband called Korean Air office and he was told these people should be able to find my stuffs and just change the tags especially since we had more than 5 hours before the flight. Easy, right? Nope!!!!! They won’t do it, they won’t budge so I said alright, I’ll get my stuffs in Korea but I NEED HELP! He assured me that they’ll send somebody to help me there. This clearly shows that they do not have a standard procedure when it comes to stuffs like this. I mean, it seems that they will do whatever they want despite what their head office said. How very unprofessional! When I bought the tickets directly from them I also checked about checking my luggages through our final destination, which is Jakarta and they assured me yes I could do that.
I guess I caused quite a scene there that made this guy, an American asked me what’s going on and I explained to him and he shook his head saying “You know what, they are just too lazy to find your bags!” He then continued to say that I should write Korean Air a complaint letter especially since this is the second time I’m having problems with them. He said he did just that a few months ago when he flew to the States and his checked in bags were destroyed. His complaint letter earns him an upgrade from coach to business class for the flight he’s taking with us. Nice, I told him but I will be avoiding Korean Air like a plaque now (Shinta, let me borrow your term about China Air! LOL!) after these very unpleasant experiences.
During the almost 14 hours flight to Korea Alex was doing really great, even I got amazed by how good he behaved. God sent another angel for us, this time a Korean lady who sat with us on the third seat. She kindly said to me that she asked the flight attendant to move her so we could have to seat. Can you imagine that? She said that way Alex could lay down and sleep on those two seats. How sweet! God bless her heart for doing this! She even helped me out translating when the flight attendant checked my pre-order kids’ meals for Alex. I asked them if they have whole milk for him, a word that’s clearly lost to her so that nice lady stepped in and explained it to the flight attendant. She told me that yes they have whole milk and will give it to me when they serve the meals. Phew!
Unfortunately, they did not give any milk or even water when they serve the kid’s meals. I had to ask for it! The meals were unbelievably disgusting. I had ordered chicken nuggets and hamburger (they only had that, spaghetti and pizza to choose from). Alex spit the chicken nuggets out and when I tried a bite, I don’t blame him at all. It was nasty! Luckily I bought some chicken nuggets from McDonald in Atlanta before we boarded, which he happily ate. The hamburger was horrible. OMG! I regret not taking pictures of them now. The lettuce were too wilted, the French fries looks like its 2 days old. There’s no way I am feeding that to Alex. Luckily I had enough snacks and food also milks (I bought those UHT milks in boxes that require no refrigeration) with me to last us a week on a boat from Alaska!
Speaking of milk, I was pissed with one of the flight attendant when I kindly ask for milk for the second time. Knowing that they don’t really understand ‘whole milk’ I kept the empty box they handed me the first time and simply show it to them. When I did that she said ok went to the galley came back with a sour face and said in a tone that made me want to slap her face “This is the last one!!!” Ugh! How rude! I ignored her and just said to myself next time I need milk I’d simply look for another flight attendant to ask for. And guess what? When I did just that, this different flight attendant happily handed them out and even ask if I need more. Huh! I wrote down that other flight attendant’s name so she won’t escape my complaint letter.
Although the plane was equipped with those small personal TV screen in every seats, I went ahead and bring a portable DVD player for Alex with his favorites shows (Blue’s Clues, Go Diego Go, etc.). It added up to the heavy stuffs I had to drag along but it was a life saver! When he got bored I quickly turned it on and voila…he’s as calm as a clam! And on the flight from Korea to Jakarta they don’t have to personal TV since it was an Airbus 330 plane. So, moms…a portable DVD player are definitely a valuable investment for your long haul flights.
By the time we got to Korea, there was NO BODY there to help me out like they had promised me. Not a soul! So this time I just brace myself although Alex was screaming in his stroller wanting to get out of it and walk around. Luckily, there was a Korean air counter right behind the baggage carousel. The guy took my stuffs and said they’ll change the tags.
Another angel was sent our way when we were waiting for the shuttle bus that took us the hotel. This angel came in a totally unexpected form, a rugged, long haired, long bearded, scruffy looking backpacker guy from Germany. He helped me put all our stuffs in the bus. Bless your heart too, Mr.!
During our flights to Jakarta, Alex slept 95% and their service was again far better than from Atlanta to Korea. I even talked with one of the flight attendant, an Indonesian girl and I honestly praised her for their services. She said “Why? Are they bitchy?” LOL! How true! I noticed that they will bend over backwards for their ‘bule’ passenger or other Koreans. Maybe I’m just being too critical, I don’t know but that’s what I observed.
Unfortunately, the smooth trip with Alex came with a price. He got a jetlag now from sleeping so much during the flights! LOL! Now he’d fall asleep at around 6:00 – 7:00 PM to around 1 or 2 in the morning then he’ll wake up again at around 5 or 6. But last night he did great, he went to sleep at around 6:30 PM and didn’t wake up until 5. I am crossing my fingers that his jetlag will be over soon because it’s impossible to keep him awake as he’d be super cranky.
Oh and another blessing…a day after we got here his first set of molars (on the bottom part) finally popped out! I can’t imagine how painful it would be if it cut through when we were in the planes. Ouchy!
Well, that’s our experience. There will be no third time the charm when it comes to Korean air…as I vouched not to fly them ever again! That letter of complaint? I’m still working on them LOL.
PS: Loren, you are right, having a baby, especially travelling with them makes us grew our fangs and become fearless LOL!